How does the onboarding process work for enterprises? (2026)

Enterprise onboarding follows a structured three-phase approach:

Phase 1: Discovery and Configuration (Week 1 to 2)

• Define use cases and success metrics

• Configure SSO, branding, and governance settings

• Set up organisation structure and user roles

Phase 2: Training and Pilot (Week 3 to 4)

• Onboard administrators and power users

• Run a pilot discussion with real stakeholders

• Refine configuration based on feedback

Phase 3: Rollout and Optimisation (Week 5 to 8)

• Full organisational rollout

• Ongoing support from your dedicated customer success manager

• Regular check-ins and performance reviews